CSSP Operations Technical Lead

(Multiple states)
Full Time
Experienced
​​CSSP Operations Technical Lead 

Can be based in one of the following locations: 
Charleston, South Carolina
Stuttgart, Germany 
Pearl City, Hawaii

Minimum of Secret Clearance with TS SCI Eligibiity 

As a Cybersecurity Service Provider CSSP Technical Lead, you will oversee and direct global cybersecurity operations across multiple Regional Operations Centers (ROCs) and the Cyber Hunt and Threat Analysis (CHTA) team. This role is pivotal in leading defensive operations, managing incident response, and ensuring the highest standards of quality control (QC), personnel management, and technical integration. You will be a subject matter expert (SME) in attack, sensing, and warning (AS&W) operations, with a proven ability to lead cross-functional teams, manage complex technical projects, and drive continuous improvement in cybersecurity processes. You will foster a healthy team culture by proactively identifying and addressing interpersonal conflicts in stressful environments to maintain team cohesion.


Position Requirements and Duties 
  • The individual will act as the primary point of contact for coordinating and deconflicting interactions and surge requirements between CHTA and DCOW teams.
  • The individual will act as a Trusted Agent (TA) for all NAVWAR Red Team (NWRT) operations.
  • The individual will serve as a Subject Matter Expert (SME) during live incident response, ensuring near-real-time quality control, accurate documentation, and appropriate updates to campaign notes and progress by responsible ROCs and analysts.
  • This role involves mentoring DCO Watch and CHTA members in professional growth and process maturity across the organization. The individual will coordinate communications, policies, and processes of regional operational center analysts and incident responders. They will prioritize and lead the continuous review of processes and procedure documentation governing the regional operations centers. The role involves collaborating with the training development team to develop, execute, and continuously update role-based baseline and progressive training plans for each role in the operations center.
  • The individual will identify and mitigate risks to the program. They will effectively lead technical professionals and a cross-functional team. They will attend meetings and conferences with internal and external stakeholders, ensuring the execution of quality deliverables within established schedules. This role involves collaborating with teams across the customer organization to improve processes, results, and customer experience. The individual will ensure the organization and processes remain aligned with customer policies and external directives.
  • This role involves periodically traveling to regional operational center facilities to conduct in-person evaluations of personnel and teams. The individual may need to travel on short notice, globally, to support project requirements. They will work remotely (telework) at corporate offices or at customer facilities, as directed in support of project requirements. This role may require working extended hours beyond the normal shift or duty day in support of project requirements.
  • The individual will delegate high-level tasks and priorities to COMET or ROC/CHTA Leads for completion or further delegation, maintaining alignment with organizational objectives.
  • The individual will delegate high-level tasks and priorities to the CSSP Service Area Training Lead to spearhead training initiatives, steering the course of the training program

Minimum Qualifications 
  • US Citizen
  • 7+ years of experience in cybersecurity operations, with at least 3 years in a leadership role overseeing incident response or defensive operations
  • Ability to travel internationally for up to 30 days per year in support of face-to-face visits with global teams

Preferred Qualifications 
  • Extensive knowledge of AS&W, incident response, and defensive cyber operations workflows
  • Experience with quality control processes, ticket management, and analyst performance evaluation
  • Proficiency in reviewing and refining operational documentation and procedures
  • Expert knowledge of CJCSM 6510.01B
  • SOC management
  • Critical thinking and analytical ability
  • Calm and effective decision-making in fast-paced, high-pressure environments

Required Certifications 
  • 8570 IAT III compliant (CASP CE, CCNP – Security, CISSP (or associate), CISA, GCED, or GCIH)
  • 8570 CNDSP Incident Responder compliant (CEH, CFR, CySA+, GCFA, GCIH, or SCYBER)

Company Overview

Adapt Forward is a cybersecurity solutions provider for some of the nation’s most valuable information systems. Leveraging advanced threat assessment technology and experience in building high-level information security infrastructure, we develop adaptive solutions uniquely tailored to our customers’ business objectives to protect sensitive data against sophisticated threats in an increasingly complex security environment.

Summary of Benefits

  • Comprehensive Physical Wellness Package, including Medical, Dental, Vision Care, plus Flexible Spending Accounts for health- and dependent-care are included in our standard benefits plan.
  • 401k Retirement Plan with Matching Contribution is immediately available and vested.
  • Annual Training Budget to be used for conference attendance, school enrollment, certification programs, and associated travel expenses.
  • Eleven Federal Holidays, plus three weeks of PTO/vacation/sick leave that accrues at a rate of ten hours per month.
  • Employee Assistance Program: Counseling/legal assistance and other employee well-being programs are also offered.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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